Terms of Service

Overview

This website is operated by Lumiya-Lumee. By visiting our website, placing an order, or using our digital report services, you agree to these Terms of Service.

If you do not agree with these terms, please do not use the site or purchase from us.

Physical Products

We sell crystal jewelry and related items for personal enjoyment and adornment. Natural stones vary in color, pattern, size, and texture. These natural variations are normal and are not defects.

We try to display product images and colors accurately, but actual colors may vary depending on screen settings, lighting, and the natural qualities of each stone.

Digital Personal Reports

Personal energy reports are digital products generated from the information and questionnaire answers you provide. They are designed for reflection, entertainment, and personal insight.

Reports are not medical, psychological, financial, legal, or professional advice. They should not be used to diagnose, treat, prevent, or make important life decisions without qualified professional guidance.

We do not guarantee that any crystal, report, interpretation, or recommendation will produce a specific emotional, spiritual, financial, relationship, health, or life outcome.

Orders and Payment

All prices are listed in U.S. dollars unless stated otherwise. We may update prices, product availability, and offers at any time.

We reserve the right to refuse, cancel, or limit any order, including for suspected fraud, payment issues, pricing errors, stock errors, or misuse of the site. If we cancel an order after payment, we will issue an appropriate refund.

Shipping

Physical crystal orders are prepared in about 3 business days and shipped from China to customers in the United States. Estimated delivery times are described in our Shipping Policy.

Delivery estimates are not guaranteed. Customs processing, holidays, weather, carrier delays, and address issues may affect delivery times.

Digital personal reports are delivered online and do not require physical shipping.

Returns and Refunds

Our Refund Policy forms part of these terms. We take a satisfaction-first approach: if you are unhappy with a physical item or digital report, please contact us first so we can help, replace the item where appropriate, restore access, or issue a refund.

Please contact us before opening a payment dispute or chargeback. Most order, delivery, billing, and report access issues can be resolved faster through customer support.

Account, Email, and Report Access

You are responsible for providing accurate contact, shipping, and report information. Incorrect email addresses, incomplete shipping addresses, or inaccurate birth/report inputs may affect delivery or report quality.

Report links and access tokens are intended for the customer who created the report. Do not share private report links if you do not want others to view the report.

Intellectual Property

All website content, including text, images, branding, product descriptions, generated report formats, designs, and layouts, belongs to Lumiya-Lumee or its licensors and may not be copied, resold, or reused without permission.

Limitation of Liability

To the fullest extent permitted by law, Lumiya-Lumee is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the site, products, or digital reports.

Our total liability for any claim related to an order will not exceed the amount you paid for that order, except where prohibited by law.

Changes to These Terms

We may update these terms from time to time. The latest version will be posted on this page with the updated date.

Contact

Questions about these terms, shipping, refunds, privacy, or report access can be sent through our contact page.