Refund Policy

Our Satisfaction Promise

If you are not satisfied with your purchase, contact us with your order number and the email used at checkout. In most cases, we will issue a full refund to your original payment method.

Please contact us before opening a payment dispute or chargeback. We can usually solve refund, delivery, or report access issues faster through customer support.

Physical Crystal Items

For physical crystal jewelry, contact us within 30 days of delivery if you would like a refund. Include your order number and a short description of the issue.

Depending on the situation, we may ask for photos, offer a replacement, or issue a full refund. We do not want returns to be difficult or stressful.

Returns

If a return is needed, we will provide instructions before you send anything back. Please do not send items back without contacting us first.

In many cases, especially for damaged, incorrect, delayed, or unsatisfactory orders, we may resolve the issue without requiring a return.

Digital Personal Reports

Personal energy reports are digital products generated from the information and answers you provide. Even so, your experience matters to us.

If you are unhappy with your unlocked report, cannot access it, were charged by mistake, or feel the report did not meet expectations, contact us. We will either help fix the issue, regenerate access where appropriate, or issue a full refund.

Damaged, Defective, Wrong, or Delayed Items

If your physical order arrives damaged, defective, incorrect, or appears seriously delayed, contact us with your order number and any photos or tracking details.

We will work with you toward a replacement, refund, or other fair solution. Our goal is to solve the problem before it becomes a payment dispute.

Refund Timing

Approved refunds are issued to the original payment method. Most banks and payment providers post refunds within 5-10 business days, though the exact timing depends on your provider.

We will email you when a refund has been processed on our side.

Duplicate or Unauthorized Charges

If you believe you were charged twice or did not authorize a charge, contact us as soon as possible with the email used at checkout and any payment receipt. We will investigate and refund confirmed billing errors.

How to Contact Us

For all return, refund, delivery, or report access questions, contact us through our contact page and include your order number, email address, and a short description of the issue.